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Tech support sucks

Author: kwerkey ()
Date: 2000-04-12 00:00:00

This is just great. I email tech support with problems with our ZipCD USB drive. This is the info I gave them.
Drive Type: ZipCD
Drive Model: USB
Accessory: None
Operating System: Windows 98
Bios Manufacturer: null
Bios Version: null
Computer Experience: Intermediate
Computer Make / Model: Gateway 2000
Serial Number: null
Printer: HP
Printer Model: Laser4P
Scanner: HP
Scanner Model: 5200C
Iomega Software: Format
Iomega Tools: DirectCD_2.5d

I get this as a response:

Thank you for using Iomega's Online Support services. I sincerely apologize
for any inconvenience you may have experienced using your Iomega product. I
understand you are having trouble formatting a CD with the Zip CD USB drive.
Make sure the Zip CD USB drive is connected directly to the USB port. Also,
uninstall and reinstall the Direct CD software and test the drive with
different brands of CD-R and CD-RW media.....
[delete 4 pages of other crap]

Thanks for the help, now this time, it'd be nice if you actually read my problem....

kwerkey for President!
Because BandWidth said so!
Because I said so, too!

Tech support sucks - kwerkey - 2000-04-12 00:00:00
-So, uh, what was the problem??? - Tyrant~|TOA| - 2000-04-12 00:00:00